Key Points in Evaluating Relocation Technology

December 8, 2014

Evaluating the technology offered by Relocation Management Companies (RMCs) can be a difficult task for a corporation evaluating Request for Proposal (RFP) responses. RMCs have varying capabilities and sophistication in the technology that they offer to their clients and relocating employees. In addition, some RMCs own and develop their own proprietary technology, while others purchase technology from suppliers.

When reviewing RMC technology, look for and evaluate capabilities in these categories:

Key Features for RMC Technology Structure

  1. System Ownership
  2. Security
  3. Disaster Recovery
  4. Data Source Platform
  5. Interface Capability
  6. Personalization of Information
  7. Data Update Cycles
  8. Mobile Functionality
  9. Mobile Platform Adaptability

Key Features for the Relocating Employee

  1. Status Information
  2. Communication Options
  3. Policy Access
  4. Expense Information
  5. Expense Management Capabilities
  6. Supplier Contact Options
  7.  Calendar Management and Reminders

Key Features for the Corporation

  1. Authorization Management
  2. Program Statistics and Analytics
  3. Access to Employee Data
  4. Reporting Capabilities
  5. Communications Options
  6. Education

Steps to an Effective Technology Analysis
Use these four steps to evaluate and understand the true capabilities of an RMC’s technology:

  1. Prepare a checklist of basic needs
  2. Require a full demonstration of the RMC’s technology
  3. Verify that the technology is available and working
  4. Include technology in reference check discussions

Written by Paul Sorrentino,
Vice President, Corporate Partnerships

 

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